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Refund Policy

At STOX IPTV, we aim to deliver a reliable and high-quality IPTV experience to our subscribers. This Refund Policy outlines the circumstances under which refunds may or may not be granted. By subscribing through stoxiptv.com, you agree to the following terms.

1. General Policy

  • All subscription payments are non-refundable once the service has been activated.

  • IPTV services are digital and time-based, and therefore access to the service cannot be returned once provided.

  • STOX IPTV does not guarantee specific channel availability, uninterrupted service, or compatibility with all devices.

2. Eligibility for Refunds

Refunds may only be issued under the following limited circumstances:

  • Duplicate Payment: If you are accidentally charged more than once for the same subscription.

  • Service Not Delivered: If you have subscribed but did not receive access to the IPTV service due to an error on our part.

  • Technical Issues on Our Side: If the service cannot be activated due to a fault directly caused by STOX IPTV (not device, internet, or third-party issues).

3. Non-Refundable Situations

Refunds will not be issued if:

  • The service is working but does not meet your expectations.

  • You face issues caused by your own device, internet speed, or incompatible hardware/software.

  • Channels are removed, changed, or temporarily unavailable (as availability may vary over time).

  • You request a refund after using the service for more than 24 hours from activation.

4. Subscription Renewals

  • All subscriptions are charged in advance.

  • It is your responsibility to cancel renewals before the next billing cycle if you no longer wish to use the service.

  • Refunds will not be issued for partial months or unused portions of a subscription.

5. How to Request a Refund

To request a refund, please contact us at support@stoxiptv.com with your order details and reason for the request.

  • Approved refunds will be processed within 7–14 business days back to the original payment method.

6. Changes to This Policy

STOX IPTV reserves the right to update this Refund Policy at any time. Any updates will be posted on this page with a revised “Last Updated” date.

7. Contact Us

For questions regarding this Refund Policy, please contact us:

STOX IPTV
Email: support@stoxiptv.com
Website: https://stoxiptv.com